Order Management SystemPooraa's sales/customer order management system is an easy to use software that automates your entire process of order processing and gets your sales, accounts & dispatch teams on one common platform. Different people working with a business see & use one common system for real-time information. Unlike applications from traditional order management vendors, Pooraa has a true cloud-based order management solution
Our customer order management software is best suited for those customers, who find the applications from traditional order management vendors, extremely complex and difficult to use.
Pooraa's order management solution enables you to ship a part of the order placed by your customers. You can process partial items, partial quantities & create different shipments for the same order.
Our customer order management system helps you improve customer happiness & reduce your order cancellations
Manual Override for FIFO Inventory Allocation
When you have multiple products being ordered regularly, manual allocation of inventory is quite time consuming for your team. Our order management system saves time by auto allocating inventory on FIFO basis.
Should you need to prioritize certain orders, the order management software gives your team an option to manually move inventory from one/multiple orders to the desired one. The process of doing so is fast & super easy
Common Tracking for Everyone
The inherent advantage of Pooraa's order management system is that it offers a common platform for everyone to see real-time information on orders, dispatches & stock.
Our sales order management software allows you, your customers, sales, production, warehousing & dispatch team members to view, update, analyze everything about products, customers & their orders - all on a single platform.
This removes the need for numerous email / call exchanges between your team & customers, as everyone has the same information, in real-time
Pack, Unpack, Split Packages
Using Pooraa's order management system, you have full control on a shipment - pack, unpack, split into multiple shipments. For ex - if you want to split a package because it exceeds limits on weight, size or if you want to send certain items separately, it can be done with utmost ease.
In addition, the order management software can be configured to allow unpacking, re-packing & split until a specific step. For ex - you can allow this until challan generation or invoice generation only
Order Status - At A Glance
Pooraa brings the best of e-commerce order tracking experience to business customers through its sales order management system. Your customers are able to track status of every single item ordered through their mobile app or desktop.
Using our sales order management solution, your customers see which orders are at what stage of processing – pending, accepted, in process, packed, dispatched – on one single screen.
You save time & money as you do not have to deploy people to answer customer calls & queries. The order management app sends proactive notifications that can be accessed by customer anytime, from anywhere
Our sales order management software facilitates easy uploading of invoice & LR by multiple users in the company. It is best suited for small & mid-sized businesses where dispatch, invoicing & LR upload are done by different people.
On one hand, users can upload invoices & LR/AWB from their mobile or desktop, on the other you can also choose to generate invoices from Pooraa itself. The sales order management solution can also integrate with Tally and get invoices from there automatically
The traditional process of generating delivery challan becomes a 1-click step in our order management app. The system automatically picks accurate information of customer, shipper, product & quantity for generating the challan.
Additionally, the order management system gives you the flexibility to make challan generation optional or mandatory. With this, the whole process works quick, easy with no room for any error
Schedule Orders with Out of Stock Products
One of the important requirements of SMEs from a sales order management system is the ability to manage orders both for in-stock as well as out of stock products. While placing orders for out of stock products, customers are looking to know the expected date of dispatch.
Pooraa's order management software makes it super easy for you to schedule out of stock orders for a future date and give your customers clarity on expected dispatch date.
We save the scheduled date and show you all upcoming scheduled orders in a separate section, for easier processing. This feature of the order management solution makes the entire process extremely simple & quick
Multiple Warehouses for Dispatches
If you have multiple warehouses from where dispatches are made, you can add all of them in the order management software and assign them for each shipment. Post assignment, it automatically becomes available for further processing, to the right person in that warehouse.
Whether the warehouses are in the same city or across different cities, the order management system is designed to calculate applicable tax (IGST vs CGST/SGST) automatically and generate GST compliant invoices
For every order received, you can define the transporter/shipper using which the shipment will be sent, in the order management system.
The intelligence built in the automatically selects the most likely transporter for an order from a customer. Hence, the users do not need to enter shipper information for every order.
And of course, you have the facility to add new transporters or edit the details of existing ones.